FRG SOLUTIONS LLC

TERMS OF SERVICE

Effective Date: September 18, 2026
Last Updated: September 18, 2026

These Terms of Service (“Terms”) govern the use of services provided by FRG Solutions LLC (“FRG Solutions,” “Company,” “we,” “us,” or “our”), including construction, remodeling, repair, maintenance, handyman, installation, assembly, estimating, project management, and related services.

By requesting services, approving an estimate, signing a contract or work order, scheduling work, making a payment, or otherwise engaging FRG Solutions LLC, you acknowledge that you have reviewed and agree to the applicable terms governing the services being provided.

1. COMPANY INFORMATION

FRG Solutions LLC
California General Contractor
California Contractor License #1121214
522 Madison St.
Watsonville, CA 95076
Phone: [FRG Solutions Phone Number]
Email: [FRG Solutions Email Address]

2. SERVICES

FRG Solutions LLC provides residential and commercial construction and property-related services, which may include:

• General contracting

• Remodeling and renovations

• Carpentry

• Door and window installation

• Drywall and painting

• Flooring

• Exterior repairs

• Deck and fence work

• Fixture and appliance installation

• Plumbing and electrical work within the scope permitted by applicable licensing requirements

• Assembly services

• Property maintenance and repairs

• Commercial facility services

• Project management

• Estimating and consultation

• Other construction and property services described in an approved estimate, proposal, contract, or work order

The specific scope of each project is determined by the applicable written estimate, proposal, work order, change order, or contract.

3. ESTIMATES AND PROPOSALS

Unless otherwise stated in writing, estimates and proposals issued by FRG Solutions LLC are valid for 15 days from the date issued.

Pricing may be based on information available at the time of the estimate, including customer descriptions, photographs, plans, measurements, site observations, and reasonably visible conditions.

An estimate does not include work that is not specifically identified in the scope of work.

Material prices, supplier availability, labor conditions, permit requirements, code requirements, concealed conditions, and other circumstances may change after an estimate is prepared.

Any material change to the scope or conditions may require revised pricing or a written change order.

4. SCOPE OF WORK

FRG Solutions LLC will perform the work described in the accepted estimate, contract, proposal, or work order.

Items not specifically included are excluded unless subsequently authorized.

Additional work requested by the customer or required because of previously unknown conditions may result in additional charges.

Customers are encouraged to carefully review the scope, inclusions, exclusions, allowances, and assumptions before approving a project.

5. CHANGE ORDERS AND ADDITIONAL WORK

Changes to the original scope of work may require a written change order.

A change order may modify:

• Scope of work

• Materials

• Contract price

• Allowances

• Project schedule

• Labor requirements

• Completion date

Where practical, FRG Solutions LLC will obtain customer authorization before performing additional billable work.

Emergency work or work reasonably necessary to protect persons or property may be handled as permitted by the applicable contract and California law.

6. CONCEALED AND UNFORESEEN CONDITIONS

Construction and repair work can reveal conditions that could not reasonably be identified before work began.

Examples include:

• Dry rot

• Termite or pest damage

• Mold or moisture damage

• Water intrusion

• Structural damage

• Damaged framing

• Defective plumbing or electrical systems

• Improper previous construction

• Hazardous materials

• Code deficiencies

• Underground or concealed utilities

• Substrate deterioration

Unless specifically included in the original scope, investigation, remediation, repair, replacement, or additional work resulting from concealed or unforeseen conditions is not included in the original price.

FRG Solutions LLC will communicate significant discovered conditions and, where applicable, provide additional pricing or a change order before proceeding.

7. MATERIALS AND ALLOWANCES

Material selections and allowances will be identified in the applicable estimate or contract when appropriate.

Allowances represent budgeted amounts and are not necessarily guaranteed final material costs.

If the customer selects materials exceeding an allowance, the difference and any associated labor, delivery, handling, or installation costs may be added to the project price.

Material availability, lead times, manufacturer changes, and supplier pricing are outside FRG Solutions LLC’s direct control.

Reasonably equivalent substitutions may be proposed when originally specified products become unavailable.

8. CUSTOMER-PROVIDED MATERIALS

When a customer provides materials, fixtures, appliances, equipment, doors, windows, hardware, or other products, the customer is responsible for ensuring that the products are correct, complete, compatible, undamaged, and suitable for the intended installation.

FRG Solutions LLC is not responsible for manufacturing defects, missing components, incorrect sizing, shipping damage, product failures, or warranty issues involving customer-provided products.

Additional labor caused by incorrect, incomplete, defective, or incompatible customer-provided materials may result in additional charges.

9. DEPOSITS AND PAYMENT TERMS

Payment terms will be stated in the applicable estimate or contract and will comply with applicable California law.

For projects where appropriate and legally permitted, FRG Solutions LLC commonly uses progress-payment structures tied to project milestones.

Unless otherwise stated in the applicable agreement, invoices are due according to the payment schedule shown on the estimate, contract, work order, or invoice.

Payments may be required before subsequent project phases or additional work proceeds.

Nothing in these Terms is intended to require a deposit or payment exceeding amounts permitted by applicable California law.

10. PAST-DUE BALANCES

Customers are responsible for paying approved charges according to the applicable contract or invoice.

If an amount becomes past due, FRG Solutions LLC may suspend work where legally permitted until the account is brought current.

Reasonable collection costs, returned-payment charges, or other legally permitted charges may apply where disclosed and permitted by law.

11. PROJECT SCHEDULING

Project schedules and estimated completion dates are provided in good faith but may be affected by circumstances outside FRG Solutions LLC’s reasonable control, including:

• Weather

• Material availability

• Supplier delays

• Permit or inspection delays

• Change orders

• Customer-requested changes

• Concealed conditions

• Subcontractor scheduling

• Utility interruptions

• Emergency conditions

• Events beyond reasonable control

FRG Solutions LLC will make reasonable efforts to communicate significant schedule changes.

12. SITE ACCESS

The customer is responsible for providing reasonable access to the work area during scheduled working periods.

Customers should ensure that work areas are accessible and that personal property, vehicles, pets, and other obstructions are appropriately secured or relocated when necessary.

Delays caused by unavailable access or conditions under the customer’s control may result in additional charges or rescheduling.

13. SITE PROTECTION AND CLEANUP

FRG Solutions LLC will use reasonable measures appropriate to the project to protect adjacent work areas and maintain an orderly jobsite.

Construction inherently creates dust, vibration, noise, and temporary disruption.

Unless otherwise stated in the project scope, standard cleanup includes removal of debris generated directly by FRG Solutions LLC’s contracted work.

Specialty cleaning, hazardous-material disposal, or removal of unrelated preexisting materials is excluded unless specifically included.

14. PERMITS AND INSPECTIONS

Permit and inspection responsibilities will be identified in the applicable project agreement when required.

Permit fees, engineering, architectural services, testing, special inspections, and other governmental charges are not included unless expressly identified.

FRG Solutions LLC will perform permitted work in accordance with the approved project scope and applicable requirements.

15. CUSTOMER RESPONSIBILITIES

The customer agrees to provide accurate project information and disclose known conditions that could materially affect the work.

The customer is also responsible for timely decisions regarding materials, finishes, approvals, and requested changes.

Customer-caused delays may affect project pricing and scheduling.

16. WORKMANSHIP

FRG Solutions LLC strives to perform work in a professional and workmanlike manner consistent with the agreed scope, applicable standards, manufacturer requirements where applicable, and governing laws and regulations.

Construction and remodeling work may involve reasonable variations in color, texture, grain, pattern, dimensions, and appearance, particularly when matching existing or aged materials.

Exact matches cannot always be guaranteed.

17. WARRANTIES

Any workmanship warranty applicable to a project will be governed by the written estimate, contract, manufacturer requirements, and applicable California law.

Manufacturer warranties for products and materials are provided by the respective manufacturer and are subject to that manufacturer’s terms and limitations.

FRG Solutions LLC does not independently extend or modify a manufacturer’s warranty.

Warranty coverage generally does not include damage or failure caused by misuse, abuse, lack of maintenance, normal wear, customer modifications, third-party work, environmental conditions, structural movement, water intrusion unrelated to FRG Solutions LLC’s work, or product defects outside FRG Solutions LLC’s control.

Nothing in these Terms limits rights or warranties that cannot legally be waived.

18. PHOTOGRAPHS AND PROJECT DOCUMENTATION

FRG Solutions LLC may photograph or document project conditions before, during, and after work for estimating, project documentation, quality control, warranty administration, insurance, dispute resolution, and internal business records.

Any use of identifiable customer information or project imagery for public advertising or marketing will be handled in accordance with applicable law and any required permissions.

19. TEXT MESSAGING AND COMMUNICATIONS

Customers who provide a mobile number and consent to SMS communications may receive messages concerning:

• Estimates

• Appointments

• Scheduling

• Technician arrival

• Project updates

• Work orders

• Invoices

• Payments

• Customer support

• Follow-up services

• Promotional communications where separately permitted

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of applicable SMS messages.

Reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing services where prohibited by law.

Mobile information and SMS consent information will not be sold or shared with third parties for their own marketing or promotional purposes.

Please review the FRG Solutions LLC Privacy Policy for additional information about how personal information is handled.

20. THIRD-PARTY SERVICES

FRG Solutions LLC may use third-party providers for customer management, scheduling, communications, payments, accounting, estimating, material procurement, and other operational services.

Those providers may process information as reasonably necessary to provide their services to FRG Solutions LLC.

21. CANCELLATIONS AND RESCHEDULING

Customers should provide reasonable notice when requesting cancellation or rescheduling.

Special-order materials, permit expenses, design costs, mobilization expenses, completed labor, restocking charges, and other nonrecoverable project costs may remain payable where permitted by the applicable contract and law.

Any statutory cancellation rights applicable to a California home-improvement contract or other transaction remain unaffected by these Terms.

22. LIMITATIONS AND LEGAL RIGHTS

Nothing in these Terms is intended to waive, restrict, or eliminate any consumer right, contractor obligation, warranty, remedy, or liability that cannot legally be waived or limited under California law.

Any limitation contained in a project-specific agreement will apply only to the extent permitted by law.

23. PROJECT-SPECIFIC CONTRACTS

For construction, home-improvement, commercial, or other projects requiring a separate written agreement, the project-specific contract controls the actual scope, price, payment schedule, change-order process, notices, cancellation rights, warranties, and other project-specific obligations.

If these general Terms conflict with a signed project-specific contract, the project-specific contract controls to the extent of the conflict.

24. GOVERNING LAW

These Terms and services provided by FRG Solutions LLC are governed by the laws of the State of California, except where another applicable law requires otherwise.

25. PRIVACY

Use of FRG Solutions LLC’s website, communications, and customer information is also subject to the FRG Solutions LLC Privacy Policy.

26. CHANGES TO THESE TERMS

FRG Solutions LLC may update these Terms periodically.

Updates will be reflected by the “Last Updated” date. Changes will not retroactively alter the terms of an already executed project agreement unless agreed to or otherwise permitted by law.

27. CONTACT INFORMATION

Questions concerning these Terms may be directed to:

FRG Solutions LLC
California General Contractor
California Contractor License #1121214
522 Madison St.
Watsonville, CA 95076

Phone: [FRG Solutions Phone Number]
Email: [FRG Solutions Email Address]

FRG Solutions LLC
Serving with faith, respect, and integrity, building trust in every project.